Orders and quotes
Do you show prices on the site?
No, prices come in the quotation. Send your list from your account or as a guest and the sales team prices each sale unit, at the agreed company price for business accounts. You can apply for a business account from the “Open an account” page.
How do I request a quote?
Add products to your quote list from the catalog, or type your list as it is, then send it from the quote request page with your company details.
Can I order something that isn't in the catalog?
Yes. Add it as a custom line with specs and quantity, and we'll try to source it for you.
Do you offer recurring supply contracts?
Yes. Choose “Recurring supply contract” on the quote request page and send your recurring needs; we'll propose a contract that fits.
Products and units
What units do you sell in?
In business units: each, pack and carton in their sizes, such as CTN(12) and PKT(10), plus rolls, drums and bundles. Each product card shows its units.
How do I repeat a previous order?
From your account: the Reorder page lists your usual items, and every past order has a button that puts its items back on your current request.
Delivery and payment
Where do you deliver, and how long does it take?
We deliver to your company's addresses saved in your account, and agree the delivery time with you when we send the quotation. You follow the delivery in your account, and we tell you how your order is progressing by email.
Which payment methods and terms do you offer?
By bank transfer, or in cash to our collection representative against a receipt, or under the payment terms agreed for your account. We do not take card payments on the site; our bank details are on the "Payment methods" page.
Do you issue VAT invoices?
Yes. Tax e-invoices are issued from our system under ZATCA rules, and you find and download them on the Invoices page of your account.